Last Updated: July 2025
Business Name: Inner Balance Consultancy (003517588-W)
Website Name: Inner Balance Wellness (www.innerbalancewellness.co)
1. Commitment to Your Privacy
At Inner Balance Wellness, we are committed to protecting your personal data and ensuring you have control over the information you share with us. This Privacy Policy outlines how we collect, use, and protect your information in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).
2. What Personal Data We Collect
We only collect the following personal data through our website:
– Name
– Email address
Additional personal data may be collected separately via email or intake forms when you engage our counselling or sound healing services. These are handled with strict professional confidentiality.
3. How We Collect Data
Your information may be collected through:
– Contact forms
– Appointment booking forms
– Email newsletter sign-ups or downloads of free resources
– Cookies and usage data via Google Analytics
We use Google Analytics to better understand how visitors interact with our website. This may include data such as pages visited, time spent on site, and general location (based on IP address). These insights help us improve our content and user experience.
By using this site, you consent to the collection of such data through cookies. You can adjust your browser settings to disable cookies if you prefer.
4. Why We Process Your Data
Your data is collected and used for the following purposes:
– Managing inquiries and session bookings
– Sending newsletters, updates, and promotional materials
– Maintaining redacted records for internal use in professional services
5. Third-Party Services
We use secure third-party platforms to support our operations:
– Mailer Lite – for email communication and newsletters
– Google Calendar – for managing appointments
These services are used solely for the above purposes and are committed to secure data processing.
6. Data Retention Policy
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal and professional obligations. After that, your data is securely deleted or anonymized.
7. Your PDPA Rights
In accordance with the PDPA, you have the right to:
– Access and update your personal data
– Withdraw your consent at any time
– Request deletion of your personal data
To make such requests, please contact us at melissa@innerbalancewellness.co.
8. Consent & Updates
By using our website or submitting your information, you consent to the terms outlined in this Privacy Policy. We may update this policy from time to time. Any changes will be posted on this page, and continued use of our website Privacy Policy indicates your acceptance of the updated terms.
9. Security & Confidentiality
As a registered counselling and wellness practice, we uphold strict confidentiality and professional ethics. Your data will never be sold, misused, or disclosed unlawfully.